PlayMojo Bonus Terms and Conditions
Last updated: 15.08.2024
These Bonus Terms and Conditions apply to promotional offers available through PlayMojo, including deposit bonuses, free spins, reload promotions, cashback rewards and VIP benefits. They should be read together with the general PlayMojo Terms and Conditions and any rules displayed on the page of a specific promotion.
By claiming or using a promotional offer, the player confirms that they have reviewed and accepted the applicable bonus rules. Where promotion-specific conditions differ from this page, the conditions shown for that particular offer will take priority.
1. Bonus Eligibility
PlayMojo promotions are available only to eligible registered players who meet the minimum legal gambling age in their jurisdiction.
Unless stated otherwise, bonuses are limited to one claim per player, household, residential address, device, payment method or shared internet connection.
A player may be excluded from a promotion when:
- The account has not passed the required identity checks.
- The player is located in a restricted country or region.
- The selected payment method is not eligible for the offer.
- The player has previously claimed the same promotion.
- The account is suspended, self-excluded or under review.
- The promotional requirements have not been completed.
2. Welcome Bonus Package
Eligible new players may receive a multi-stage welcome package worth up to A$5,000 together with up to 300 free spins. The package may be divided across several qualifying deposits.
The wagering requirement for the welcome offer is generally 40 times the awarded bonus amount unless different conditions are displayed when the bonus is claimed.
| Offer | Maximum Reward | General Requirement |
|---|---|---|
| Welcome Package | Up to A$5,000 and 300 free spins | 40x bonus wagering requirement |
The minimum qualifying deposit, free spin allocation and reward attached to each deposit stage will be shown on the relevant promotion page or in the player account.
3. Regular Promotional Offers
PlayMojo may provide recurring promotions for existing players. Availability can depend on account status, location, currency, deposit history and promotional eligibility.
| Promotion | Bonus Details |
|---|---|
| Tuesday Reload | 50% deposit bonus up to A$750 plus 20 free spins |
| Thursday Boost | 30% deposit bonus up to A$750 |
| Friday Fortune | 30% deposit bonus up to A$150 |
| Sunday Funday | Up to 150 free spins |
Promotional values, qualifying deposits and availability may change. Players should review the active offer before depositing because a previous version of a promotion may no longer apply.
4. Activating a Bonus
A promotion may require the player to activate the offer manually, enter a promotional code or select the bonus in the cashier before completing a qualifying deposit.
To claim a bonus correctly, the player should:
- Log in to an eligible PlayMojo account.
- Open the promotions or cashier section.
- Select the intended bonus before depositing.
- Enter a promotional code when one is required.
- Deposit at least the minimum qualifying amount.
- Check that the reward has been credited before starting gameplay.
A deposit made without activating the offer may not qualify for a bonus. PlayMojo is not required to add a promotion retrospectively when the claim procedure was not followed.
5. Qualifying Deposits
The minimum standard deposit at PlayMojo is generally A$30. A promotion may require a higher qualifying amount, which will be stated in its individual conditions.
Deposits must be made using a payment method registered in the account holder’s name. Selected e-wallets, prepaid methods, cryptocurrency transactions or other payment options may be excluded from particular offers.
Refunded, reversed, disputed or chargeback-related deposits do not qualify for promotional rewards.
6. Wagering Requirements
Bonus funds must normally be wagered a specified number of times before related winnings can be withdrawn. For the advertised welcome package, the standard requirement is 40x the bonus amount unless the individual offer states otherwise.
For example, a bonus of A$100 with a 40x wagering requirement would require A$4,000 in qualifying wagers before withdrawal conditions are completed.
Only real-money wagers accepted after the bonus has been activated count toward wagering. Cancelled, voided, refunded or unsettled bets do not contribute.
Players can usually review their remaining wagering requirement through the bonus or account section of the platform.
7. Game Contribution
Not every game contributes equally toward bonus wagering. Slots may contribute at a different rate from table games, live casino titles, jackpot games or other categories.
Some games may contribute partially or may be excluded completely. Bets placed on excluded games will not reduce the wagering requirement and may result in the bonus being cancelled where the promotion specifically prohibits such gameplay.
The contribution rate shown in the applicable promotion rules at the time of play will apply.
8. Maximum Bet Rules
A maximum permitted wager may apply while a bonus is active. The applicable amount will be displayed in the terms of the selected promotion.
Splitting a wager, using a game feature to increase its effective value or placing several connected bets may still be treated as a single wager for bonus compliance purposes.
Exceeding the permitted betting limit can result in the removal of the bonus and winnings generated from it.
9. Free Spins
Free spins are issued for selected games and may have an activation period, usage deadline or maximum value per spin.
Unless otherwise stated:
- Free spins cannot be transferred between accounts.
- They can be used only on the specified game or games.
- Unused spins expire after the stated validity period.
- Winnings may be credited as bonus funds.
- Wagering requirements may apply to free spin winnings.
- A maximum conversion or withdrawal limit may apply.
The number of free spins and their validity period will be displayed in the relevant promotion.
10. Bonus and Cash Balances
Bonus funds may be held separately from withdrawable cash. The order in which cash and bonus balances are used can depend on the selected promotion and account configuration.
Requesting a withdrawal before completing the wagering requirement may cancel the active bonus, unused free spins and any winnings linked to the promotion.
Players should review their active bonus status before submitting a withdrawal request.
11. Bonus Expiration
Promotional funds must be used within the validity period shown in the offer. When a bonus expires, its remaining value and any associated winnings may be removed automatically.
PlayMojo is not responsible for an expired reward when the player did not complete the wagering requirement or use the free spins within the stated period.
12. VIP and Loyalty Rewards
Eligible players may earn loyalty points through qualifying gameplay. Points may be exchanged for rewards according to the rules of the PlayMojo loyalty programme.
VIP members may receive personalised promotions, cashback, account benefits or adjusted transaction limits. VIP status is not guaranteed and may depend on account activity, verification status and continued compliance with platform rules.
PlayMojo may change, suspend or withdraw VIP privileges when an account becomes inactive, breaches the terms or no longer meets the applicable programme criteria.
13. Cashback Offers
Cashback may be calculated from eligible net losses over a specified period. The percentage, calculation method, minimum loss, maximum reward and wagering conditions will be stated in the relevant offer.
Voided bets, bonus-funded wagers, refunded transactions and excluded games may not be included in cashback calculations.
14. Restricted Bonus Activity
Promotional offers must be used for genuine recreational gameplay. The following behaviour may be treated as bonus abuse:
- Opening multiple accounts to claim the same offer more than once.
- Coordinating promotional activity with another player.
- Using another person’s payment method or personal information.
- Placing opposite or low-risk bets intended mainly to complete wagering.
- Using delayed game features after the bonus has been completed or removed.
- Building up a balance on one game and releasing stored value on another.
- Exploiting technical errors, incorrect promotional settings or game faults.
- Withdrawing a deposit without completing reasonable gameplay.
- Using prohibited software, automated systems, scripts or bots.
Where bonus abuse is reasonably suspected, PlayMojo may suspend the account, cancel the promotion, remove associated winnings or request additional verification.
15. Account Verification
Bonus winnings may not be withdrawn until the player has completed the required identity and payment verification procedures.
PlayMojo may request proof of identity, residential address, payment method ownership or source of funds before processing a withdrawal connected to a promotion.
Failure to provide acceptable documents may result in delayed payments, removal of promotional funds or account restrictions.
16. Withdrawing Bonus Winnings
A withdrawal can be processed only after all applicable wagering, verification and promotion requirements have been completed.
Standard platform withdrawal limits may apply. Promotional offers may also include separate maximum cashout limits, which will be shown in the individual bonus rules.
Where bonus winnings exceed an applicable maximum conversion or withdrawal limit, the excess amount may be removed before payment is approved.
17. Cancelling an Active Bonus
A player may be able to cancel an active promotion through the account interface or by contacting customer support.
Cancelling a bonus may permanently remove:
- The remaining promotional balance.
- Unused free spins.
- Winnings generated from bonus funds.
- Progress made toward the wagering requirement.
Players should check the expected balance adjustment before cancelling an offer.
18. Promotion Changes
PlayMojo may modify, pause or withdraw a promotion for operational, technical, legal, regulatory or security reasons.
Where reasonably possible, changes will not affect a bonus that has already been claimed correctly. However, PlayMojo may cancel an active promotion when an error, system malfunction, abuse or legal requirement makes this necessary.
19. Technical Errors
A promotional reward credited because of a technical fault, incorrect configuration or display error may be corrected or removed.
Players must not knowingly exploit an inaccurate bonus amount, duplicate reward, incorrect free spin allocation or other obvious promotional error.
20. Responsible Gambling
Bonuses should not be treated as guaranteed winnings or a reason to deposit more than a player can afford to lose. Promotional funds remain subject to wagering requirements and do not remove the financial risks associated with gambling.
Players using cooling-off, self-exclusion or other responsible gambling restrictions may be prevented from claiming promotional offers.
21. Complaints
Questions or complaints concerning a bonus should be submitted through the customer support options available on the PlayMojo website.
The player should provide the promotion name, deposit date, deposited amount and a clear description of the issue. Screenshots or transaction records may be requested during the review.
22. Acceptance of the Bonus Terms
Claiming, activating or using a PlayMojo promotion confirms acceptance of these Bonus Terms and Conditions, the general platform terms and the individual rules attached to the selected offer.
Players are responsible for reviewing all applicable conditions before depositing or placing a wager with promotional funds.