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PlayMojo Terms and Conditions

Last updated: 12.04.2023

These Terms and Conditions explain the rules governing access to and use of the PlayMojo website, player accounts, games, promotions and related services. By registering an account, making a deposit or using any part of the platform, you confirm that you have read, understood and accepted these terms.

PlayMojo is operated by Aveazure SRL and provides online gaming services under the authorisation applicable to the platform. Players are responsible for confirming that online gambling is permitted in their country or region before creating an account.

1. Player Eligibility

You may use PlayMojo only if you are at least 18 years old or have reached the minimum legal gambling age in your jurisdiction, whichever is higher.

By opening an account, you confirm that:

  • You meet the applicable minimum age requirement.
  • Online gambling is legal in your place of residence.
  • You are registering and playing on your own behalf.
  • The information submitted during registration is accurate and complete.
  • You are not currently restricted, self-excluded or prohibited from gambling.

PlayMojo may request documents or additional information to confirm your age, identity, address, payment ownership or source of funds.

2. Account Registration

Each player may hold only one personal account unless written permission has been provided by PlayMojo. Duplicate, shared, transferred or fraudulently created accounts may be suspended or closed.

You are responsible for keeping your PlayMojo login details secure. Any activity completed through your account may be treated as authorised unless the platform has been informed that the account may have been compromised.

You must update your account information whenever your personal details change. Providing false, incomplete or misleading information may result in verification delays, withdrawal restrictions or account closure.

3. Identity Verification

PlayMojo may carry out identity, age, payment and security checks at any stage. Verification can be requested before a deposit is accepted, before a withdrawal is processed or while an account is under review.

Requested documents may include:

  • A valid identity document.
  • Proof of residential address.
  • Evidence of payment method ownership.
  • Information concerning the source of deposited funds.
  • Additional documents required for regulatory or security purposes.

Payments and withdrawals may be temporarily restricted until all required checks have been completed.

4. Deposits

Deposits must be made using a payment method belonging to the registered account holder. Third-party payments may be rejected, returned or subjected to additional verification.

The minimum deposit is generally A$30, although different limits may apply depending on the selected currency, payment provider, country or promotion. The amount displayed in the cashier at the time of the transaction will apply.

Deposited funds must be used for genuine gaming activity. PlayMojo may investigate transactions that appear to involve payment processing abuse, money laundering, bonus manipulation or other non-gaming activity.

5. Withdrawals

Withdrawal requests are processed only after the account and relevant payment details have been verified. Whenever possible, funds may be returned through the same payment method used for the deposit.

The standard minimum withdrawal amount is A$30, and a daily withdrawal limit of A$2,000 may apply. Different limits can apply to VIP players, selected payment methods, specific currencies or accounts undergoing additional checks.

Processing times depend on account verification, payment provider procedures and security reviews. PlayMojo is not responsible for delays caused by banks, cryptocurrency networks or independent payment services.

Before approving a withdrawal, PlayMojo may review account activity, deposited funds, bonus usage and gameplay to confirm compliance with these terms.

6. Games and Bets

Players are responsible for reviewing all game rules, paytables, bet values and feature information before placing a wager. A completed wager cannot normally be cancelled once it has been accepted by the gaming system.

Game results are generated and recorded by the relevant game provider. In the event of a disagreement, the result stored in the provider’s or platform’s records will be treated as final unless a technical investigation proves otherwise.

PlayMojo may temporarily remove games, restrict betting limits or suspend gaming services for maintenance, provider updates, security checks or technical reasons.

7. Bonuses and Promotions

Bonuses, free spins, cashback rewards and promotional offers are governed by their individual conditions in addition to these general terms.

Promotion-specific rules may include:

  • Minimum deposit requirements.
  • Wagering requirements.
  • Maximum permitted bets.
  • Eligible games and contribution rates.
  • Withdrawal restrictions.
  • Maximum convertible or withdrawable winnings.
  • Offer expiration dates.
  • Country, currency or payment method restrictions.

Players should read the applicable promotion terms before claiming or using an offer. A bonus may be removed and related winnings may be cancelled when the promotional conditions have not been followed.

Unless otherwise stated, one promotional offer may be claimed per player, household, residential address, device, payment method or shared internet connection.

8. Prohibited Activity

The following activities are not permitted:

  • Creating or operating multiple accounts.
  • Using another person’s identity or payment method.
  • Providing false registration or verification information.
  • Colluding with other players.
  • Using bots, scripts, automated systems or prohibited software.
  • Exploiting technical faults, pricing errors or game malfunctions.
  • Manipulating bonuses or promotional offers.
  • Using the platform for unlawful financial transactions.
  • Attempting to interfere with the website, games or security systems.

If prohibited activity is suspected, PlayMojo may restrict the account, request additional verification, cancel affected transactions, withhold related winnings or close the account.

9. Errors and Technical Malfunctions

PlayMojo aims to provide accurate game, balance and transaction information. However, technical failures, interrupted connections, incorrect odds, software errors or display problems may occasionally occur.

Winnings or balances resulting from an obvious error, system malfunction or incorrectly configured game may be cancelled. Where possible, affected wagers may be restored to the position they held before the error occurred.

Players must not knowingly take advantage of a technical problem. Any suspected issue should be reported to customer support without delay.

10. Account Suspension and Closure

Players may request account closure through customer support. Any remaining withdrawable balance will be processed after verification and account review, subject to these terms.

PlayMojo may suspend, restrict or close an account when:

  • The player breaches these Terms and Conditions.
  • Verification requirements are not completed.
  • Fraudulent or suspicious activity is detected.
  • The account creates a regulatory or security risk.
  • The player is using the service from a restricted jurisdiction.
  • The platform is required to act by law or regulatory instruction.

Where legally permitted, PlayMojo may also discontinue an account or service for operational reasons.

11. Responsible Gambling

PlayMojo is intended for entertainment and should not be treated as a source of income. Players should set personal limits and avoid wagering money they cannot afford to lose.

Responsible gambling tools may include deposit limits, session limits, cooling-off periods and self-exclusion. Restrictions applied through responsible gambling measures must not be avoided by creating another account.

PlayMojo may contact a player, limit account activity or request additional checks when gambling behaviour raises responsible gaming concerns.

12. Intellectual Property

All website content, trademarks, graphics, software, game materials, logos and platform features belong to PlayMojo, its operator, licensors or game providers.

Content may not be copied, reproduced, modified, distributed, sold or used commercially without prior permission from the relevant rights holder.

13. Privacy and Personal Information

Personal information may be collected and processed for account administration, identity verification, payment handling, security, fraud prevention, legal compliance and customer support.

Additional information about the collection and use of personal data should be reviewed in the PlayMojo Privacy Policy.

14. Limitation of Liability

PlayMojo provides the platform on an availability basis and does not guarantee uninterrupted access to every game, payment method or website feature.

To the extent permitted by applicable law, PlayMojo is not responsible for indirect losses caused by internet interruptions, device problems, third-party services, payment provider delays or events outside the platform’s reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable consumer or gaming laws.

15. Complaints

Players who believe that an account, payment, promotion or game result has been handled incorrectly should contact customer support and provide all relevant details.

A complaint should include the account username, transaction or game information, the approximate date of the issue and a clear explanation of the requested resolution.

PlayMojo may request additional evidence and may refer technical disputes to the relevant game or payment provider.

16. Changes to These Terms

PlayMojo may update these Terms and Conditions to reflect legal, regulatory, technical or operational changes. The revised version becomes effective when published on the website unless another date is stated.

Continued use of the platform after an update means that the player accepts the revised terms. Players should review this page regularly.

17. Governing Rules

These Terms and Conditions are governed by the laws and regulatory requirements applicable to the PlayMojo operator and gaming service.

If any provision is found to be invalid or unenforceable, the remaining sections will continue to apply.

18. Customer Support

Questions concerning these terms, account verification, payments, bonuses or platform access may be submitted through the customer support options available on the PlayMojo website, including live chat.